NatWest says it will complete the legal title of transfer of 13,000 mortgages from Metro Bank on Monday (22 November), following a sale to the high street bank last year.

It says it will introduce “a temporary product transfer journey until February 2022 before the digital solution will be available”.

The bank says that among the key changes that follow from the transfer, are that brokers will need to source NatWest as the current lender for these customers and not Metro.

It tells advisers that this, “will allow you to select the existing product transfer portfolio of rates, and customers will not need to go through affordability and credit score requirements”.

A new paper-based product transfer form will need to be completed for application submissions, which can be found on the bank’s Forms and Guides page and its A-Z section under ‘Product transfer’ from Monday.

It adds, once submitted service level agreements will take three working days.

The bank says that if customers are looking to overpay on their mortgage prior to completing a product transfer, they will need to call the NatWest operations team.

The moves come after NatWest bought 13,000 mortgages from Metro Bank for £3bn last December.