Remember all the technologies of days gone by? Bag phones, flip phones, blackberries., beepers, thermal fax. That unforgettable dial up modem song that preceded hitting up the world wide web with our our AOL account and then … “you’ve got mail.” Rotary phones, floppy disks, cassette tapes, overhead projectors, Walkman, Atari…I could go on forever, but alas, I date myself. And if these items sound familiar, perhaps some of you too!
Technology has changed our world forever: how we work, play, exercise, relax and even fall in love. In this issue of Ask the Experts, you will hear some truly amazing stories from some truly amazing women, sharing how technology has changed their own lives.
In the first mortgage company where I worked, the owner struggled to get the staff to embrace email. The LOS was an HP12c and an NCR Good Faith Estimate. Borrowers sat with you to complete the handwritten 1003 and bring you documents. Relationships mattered.
Thirty years later, I take an application on my cell phone, laptop, or iPad. My clients contact me on email, video, DMs, and text. We service more customers, in less time. Relationships have shifted to convenience. This flexibility allowed us access to work when and where we want, twenty-four hours a day.
