It says de-Laune will be responsible for the firm’s development, design and use of risk management and will oversee all aspects of enterprise risk, quality assurance, and compliance.

The group adds that the new hire “will work with the wider business and across the client base to agree and maintain an ongoing risk plan, developing processes that enable strong business accountability and awareness of risk at various levels of management”.

She reports to managing director Steve Goodall.

De-Laune joins from the government’s housing and regeneration agency Homes England where she initially led a team of risk, control and assurance professionals within the Help to Buy programme, before moving to the senior leadership team within the body’s delivery enabling services division. At this unit, she led the control environment, first-line risk and assurance service that guided delivery directorates.

Prior to joining Homes England, de-Laune worked for high street bank TSB where she helped to build and embed the lender’s enterprise risk framework. She was also part of the TSB’s incident management team. 

E.surv’s Goodall says: “I’m delighted to welcome Lisa to e.surv. With a wealth of proven experience in programme, project and change management, Lisa is well-placed to lead us in the delivery of accredited risk and quality assurance programmes that enable us to respond at pace to changing property, valuations, and wider market risk.”

E.surv is part of London-listed LSL Property Services, which owns a range of property firms, such as the Primus mortgage network, the TMA Club broker alliance and estate agent Marsh & Parsons.