The lender has adopted the ‘Embark’ product from fintech provider Paylink Solutions to help it gain a clear and accurate picture of borrowers’ situation quickly and digitally.

This will then enable to them to target support and help the customer in question manage their finances.

Jaedon Green, chief customer officer at Leeds Building Society, said: “In response to the challenges brought by the pandemic, we’ve been working hard to support our members and help them to manage their finances.

“For borrowers at risk of financial difficulties, this means agreeing with them on the best solution to meet their personal circumstances – so swift and accurate information is vital.”

Customers who are worried about their finances can access a secure online portal and upload personal information for the building society to assess. Customer support is also available.

The building society will then use the information to better understand the individual’s needs and identify suitable support.

As part of this journey, customers can also either request or extend payment holidays or set up new arrangements.

Susan Rann, CEO of Paylink Solutions said: “We’re really excited to be helping Leeds Building Society and have customised Embark so customers are provided with the financial support they need.

“Paylink SolutionsLeeds Building Society has developed a digital affordability tool to help support borrowers who face financial difficulties due to Covid-19. is working with an increasing number of banks and building societies to provide more digitally-focussed customer support. We’re delighted with the positive impact Embark is having on thousands of customers across the UK every day.