In August 2019 Equifinance invested in a new origination system from BEP System. It also has a five year agreement with Phoebus Software to utilise the Phoebus mortgage servicing platform to provide primary servicing and arrears management functionality.

According to Equifinance managing director Tony Marshall, cases are taking at least an hour less to process and new product development and launch are much easier and quicker.

He said: “The second charge sector is always urging advisers to include second charge options in their advice process. However, it is up to us to make sure that the user experience is the best it can be.

“The investment we have made, both in personnel and technology, underlines our commitment to the sector and the quest to provide the best service in the market.”

“Equifinance has made its name as a lender which treats every enquiry on its merits by refusing to pigeonhole potential borrowers into rigid boxes. However, if we cannot back up our proposition with a fast consistent service, the value is wasted.

“Our investment in IT and personnel along with our commitment to the intermediary community are already paying dividends as brokers experience the value we offer not only through our underwriting stance but also our ability to deliver the service to go with it.”