The lending and deposits software specialist is able to offer the new feature thanks to an exclusive partnership agreement it has struck with Yabber Global, a contact centre analytics expert.

Yabber was set up by due diligence firm, Rockstead. The Yabber software solution has been created to complement Rockstead’s usual due diligence activities and, once integrated with call recording software, transcribes 100% of customer telephone conversations.

It allows Yabber users to benefit in many areas such as improving customer outcomes and team performance, as well as providing an audit trail to ensure regulated processes are adhered to.

‘Game changer’

Brian Pitt, Group CEO of Rockstead and Yabber said he believed the company had developed a ‘game changing’ piece of software which supported due diligence activities and opened up new markets for the business.

“Firms are at risk of incurring serious fines from regulators for non-compliance across a number of sectors, but particularly in financial services,” he explained.

“Our aim is to help firms monitor compliance, improve customer experience and drive an improvement in standards.

“In choosing a partner to work with, PSL was an obvious choice, both in terms of the quality of the software but also due to the company’s stature in the loans servicing software industry, and we believe this partnership will only be beneficial to all of our clients moving forward”.

Meanwhile, Richard Pike, sales and marketing director of Phoebus Software’s, said: “We have known the Rockstead team for many years and are very pleased that they have selected Phoebus Software as their exclusive software partner to offer this new call monitoring product to our clients and prospects.

“We believe the solution will be ground breaking in terms of assisting due diligence and internal auditing within the lending and banking sectors. We look forward to making the partnership a huge success for both our organisations and our clients.”