Pure Servicing Solutions offers partners two levels of lifetime mortgage service – origination and servicing (ensuring the management of the customer journey from end-to-end) or servicing-only (managing everything post-completion).

Under origination and servicing, partners will benefit from Pure’s expertise, ensuring consistent and effective management of the process from initial application to completion and beyond, making it an ideal solution for lenders in equity release looking for a full-service strategic white label partner.

A servicing-only option is also available, ideal for providers who have an originations infrastructure in place, but who want to benefit from an experienced servicing team for post-completion management in conjunction with their own underwriters.

Pure offers its extensive knowledge of loan servicing, property management, and customer demographic to provide seamless management of accounts throughout the loan’s entire lifespan.

Partners will gain access to a dedicated phone line to ensure efficient and streamlined communication channels, as well as the full expertise of Pure’s wider team, which already oversees a combined total loan portfolio of over £2.5 billion.

John Wilson, head of proposition said: “In an increasingly competitive marketplace, service is arguably becoming an invaluable differentiator. We’re incredibly proud of our award-winning service, and being able to offer our resources to external parties is the next natural step of our wider strategy, helping to grow the market by ensuring that lifetime mortgage customers have the best possible end to end experience.

“Having taken on a substantial loan back book earlier this year, we’ve proven our ability to work effectively within this space and it’s great to be able to offer our services out further to those who may benefit.”

Suzanne Latimer, head of mortgage servicing added: “Following the comprehensive expansion of our Servicing team, it’s fantastic to have the knowledge and skills to be in a position to work with external parties and share the resources we’ve built up to ensure that they – and their customers – have a first-class experience with the later life lending sector.

“We’ve a strong customer-focused culture throughout the business, with multiple service-related award wins, and we look forward to sharing our expertise with external partners going forward.”